Cloud Masters Computing Privacy Policy

Last Updated: November 2025
Effective Date: November 2025

1. Introduction

At Cloud Masters Computing, we respect and protect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with Canadian privacy laws, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Canada’s Anti-Spam Legislation (CASL)
• British Columbia’s Personal Information Protection Act (PIPA)
• Alberta’s Personal Information Protection Act
• Quebec’s Law 25 – Act to Modernize Legislative Provisions respecting the Protection of Personal Information

As a managed IT services and cloud computing provider, we recognize that data privacy, security, and transparency are essential to maintaining our clients’ trust.

2. Scope

This Privacy Policy applies to all personal information collected, used, or disclosed by Cloud Masters Computing through our websites, cloud platforms, client portals, products, and services. It also applies to any personal information we process on behalf of our customers as a cloud or managed service provider.

3. What Personal Information We Collect

We collect personal information necessary to provide our services and support, such as:

• Contact information: Name, business title, email address, phone number, and mailing address.
• Account information: Login credentials, user IDs, and service preferences.
• Billing and payment details: Limited financial data necessary for invoicing and transactions.
• Technical information: IP address, device identifiers, browser type, and system logs for service functionality and cybersecurity monitoring.
• Support interactions: Records of support tickets, emails, chat logs, and call transcripts.
• Cookies and analytics data: Information collected via cookies for website performance and personalization (see our Cookie Policy).

We do not collect more information than is required for the intended purpose and do not sell or rent your personal information to third parties.

4. How We Use Personal Information

We use your information for the following purposes:

• To deliver and manage our cloud and managed IT services.
• To verify your identity and manage user access.
• To maintain service functionality, security, and uptime.
• To provide technical support, troubleshooting, and maintenance.
• To communicate important updates, alerts, and service notifications.
• To process invoices, payments, and contractual obligations.
• To improve our services through analytics and feedback.
• To comply with applicable laws, regulations, and legal obligations.

5. Disclosure to Third Parties

We may share personal information only when necessary to deliver our services or comply with legal requirements:

• Service Providers: Trusted partners assisting in hosting, backup, security, or technical support, bound by strict confidentiality and data protection obligations.
• Legal Authorities: Where disclosure is required by law or to protect our legal rights, property, or the safety of others.
• Cloud Hosting Partners: We primarily use Canadian-based data centers and service providers. If data is stored or processed outside Canada, it may be subject to the laws of that jurisdiction.

We remain accountable for personal information even when it is transferred to third parties.

6. Cloud Data Handling and Client Information

As a cloud service provider (CSP), Cloud Masters Computing may process and store client data on behalf of organizations. Under Canadian privacy law, our clients remain the data controllers, and we act as the data processor.

We ensure:

• Contractual Safeguards: All client agreements include privacy and security clauses compliant with PIPEDA and provincial legislation.
• Security Controls: Encryption, access management, logging, and audit procedures protect all stored data.
• Limited Access: Only authorized personnel with legitimate business purposes may access client data.
• Transparency: Clients are informed about where and how their data is stored, processed, and accessed.

We conduct regular security assessments and audits to verify compliance.

7. Cross-Border Data Transfers

If Cloud Masters Computing or its cloud partners transfer data outside Canada, we ensure that:

• Equivalent privacy protections are maintained under contractual agreements.
• Clients are informed of the locations and jurisdictions involved.
• Individuals are notified if foreign laws may grant access to their personal information.

8. Consent and Transparency

We collect, use, or disclose personal information only with your informed consent, unless otherwise permitted or required by law. Consent may be explicit (e.g., signing a form) or implied (e.g., continuing to use our services).

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.

9. Data Retention and Disposal

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements.
When no longer needed, data is securely deleted, anonymized, or destroyed following industry best practices.

10. Safeguards and Security Measures

Cloud Masters Computing employs robust administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or alteration. These include:

• Encryption (in transit and at rest)
• Multi-factor authentication (MFA)
• Firewalls and intrusion detection
• Regular vulnerability assessments and penetration tests
• Secure data backup and recovery procedures
• Staff privacy and cybersecurity training

11. Your Rights

You have the right to:

• Request access to your personal information held by Cloud Masters Computing.
• Request corrections or updates to inaccurate or incomplete data.
• Withdraw consent for specific uses of your information.
• File a complaint regarding our handling of your information.

Requests can be made by contacting our Privacy Officer (see Section 14).

12. Electronic Communications (CASL Compliance)

Cloud Masters Computing complies with Canada’s Anti-Spam Law (CASL). We only send commercial emails or messages to recipients who have provided express or implied consent.
You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in any email or contacting us directly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised “Last Updated” date. Significant changes will be communicated directly to affected clients where required.

14. Contact Information

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Privacy Officer
Cloud Masters Computing
104-1830 Fremont Road, Nanaimo, BC V9S 3H4, Canada
📧 This email address is being protected from spambots. You need JavaScript enabled to view it.
📞 (250) 585-2233
🌐 www.cloudmasters.ca

Terms & Conditions of Use

Last Updated: November 2025
Effective Date: November 2025

1. Introduction

Welcome to Cloud Masters Computing. These Terms & Conditions (“Terms”) govern your access to and use of our website, services, client portal, and any associated online products (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

2. Definitions

• “Client” means the person or entity that has contracted with Cloud Masters Computing for managed services or cloud solutions.
• “User” means you, as a visitor, client, or user of our Services.
• “Services” includes (but is not limited to) cloud computing, managed IT services, hosting, support, and any software or web-based portal offered by Cloud Masters Computing.
• “Website” refers to cloudmasters.ca and any other domains, sub-domains or client portals operated by Cloud Masters Computing.

3. Acceptable Use

3.1 You agree to use the Services only for lawful purposes and in compliance with all applicable Canadian federal and provincial laws, regulations and third-party rights.
3.2 You must not use the Services in any way that:

• Violates any applicable law or regulation.
• Infringes intellectual property or other rights of any person.
• Interferes with or disrupts our Services or servers, or any connected network.
• Attempts to gain unauthorized access to other networks or systems.
  3.3 We reserve the right to suspend or terminate access if you use the Services in a prohibited manner.

4. Intellectual Property

All content, design, text, graphics, logos, software and trademarks used or owned by Cloud Masters Computing are our intellectual property or licensed to us. You may view, download or print materials from the Website for your personal or internal business use only, provided you retain all copyright and proprietary notices. Commercial reproduction, redistribution or modification of our materials is prohibited unless we give explicit written permission.

5. Service Provision

5.1 Cloud Masters Computing will provide the Services in accordance with the agreement you enter (e.g., service contract, client agreement).
5.2 We strive to ensure high-quality service but make no guarantee that the Services will be uninterrupted, error-free or fully secure.
5.3 We may change, suspend or discontinue parts of the Services at any time without liability to you, provided we give reasonable notice where practicable.

6. Limitation of Liability & Disclaimers

6.1 To the fullest extent permitted by law, Cloud Masters Computing disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
6.2 We do not guarantee that the Services will meet your requirements, be error-free, or that any results you obtain will be accurate or reliable.
6.3 In no event shall Cloud Masters Computing (or its directors, officers, employees) be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profit, loss of data, business interruption or other similar loss, even if we were advised of the possibility of such damages.
6.4 Our aggregate liability to you for all claims related to these Terms shall not exceed the fees you have paid to us in the 12-month period immediately preceding the event giving rise to liability.

7. Indemnity

You agree to indemnify, defend and hold harmless Cloud Masters Computing and its personnel from and against any claims, liabilities, damages, losses, costs or expenses (including reasonable legal fees) arising from:

• Your misuse of the Services or breach of these Terms;
• Your violation of any law or third-party rights.

8. Privacy & Data Handling

We handle personal information in accordance with our Privacy Policy. As a cloud/managed services provider, we acknowledge that you remain responsible for the data you store, process or transmit via our Services. We will implement reasonable security safeguards commensurate with the sensitivity of the information and will comply with Canadian privacy law obligations.
Parties agree that:

• You retain ownership of your data;
• We will assist you in retrieving or migrating your data upon termination of services;
• Cross-border data transfers (if any) will be governed by your prior consent and suitable contract terms.

9. Termination

9.1 Either party may terminate your access to the Services in accordance with the applicable service agreement.
9.2 Upon termination:

• You must stop using the Services;
• You remain responsible for any outstanding amounts payable;
• We may disable or delete your access and/or data after a commercially reasonable period, unless otherwise agreed.

10. Governing Law & Jurisdiction

These Terms and your use of the Services are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. You submit to the exclusive jurisdiction of the courts in Nanaimo, British Columbia for any disputes arising under or relating to these Terms.

11. Amendments

We may modify or update these Terms from time to time. We will post the revised Terms on our Website with the “Last Updated” date. Your continued use of the Services after such updates constitutes your acceptance of the new Terms. If you do not agree to the changes, you must stop using the Services.

12. Miscellaneous

12.1 If any provision of these Terms is held to be invalid or unenforceable, that provision will be struck and the remaining provisions will remain in full force.
12.2 These Terms together with any written service agreement between you and Cloud Masters Computing constitute the entire agreement between you and us relating to the Services, and supersede any prior agreements or understandings.
12.3 No waiver of any term by us will be effective unless in writing and signed by an authorized representative of Cloud Masters Computing.
12.4 The headings in these Terms are for convenience only and do not affect interpretation.

13. Contact Information

If you have any questions about these Terms, please contact us:
Cloud Masters Computing
104-1830 Fremont Road, Nanaimo, BC V9S 3H4, Canada
Tel: (250) 585-2233
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.cloudmasters.ca